BDC Administrator
About The Position
The BDC Administrator will lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first. This role involves developing accountable, continuous improvement plans for assigned store(s) through observations and meetings with the GSM/LSMS Coordinator, ensuring all team members actively think about our customers. The administrator will gather accurate customer information to create a database for continual follow-up and retention, build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. They will utilize computer and phone skills within the internet department to increase appointments, sales, and customer retention, follow up with customers about their experience, resolve issues, and set appointments with various customer leads.
Requirements
- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing – ability to type efficiently
- Mathematics – using mathematics to solve problems.
- Basic computer skills
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes.
- Develop accountable, continuous improvement plans for assigned store(s).
- Gather accurate customer information to create a database for continual follow-up and retention.
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
- Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns.
- Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
- Other duties as assigned.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
