BDC Administrator

Lithia & Driveway•Los Angeles, CA

11h•Onsite

About The Position

The BDC Administrator will lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes to ensure the customer's perspective comes first. This role involves developing accountable, continuous improvement plans for assigned stores through observations and meetings with the GSM/LSMS Coordinator to keep all team members focused on customers. The administrator will gather accurate customer information to create a database for follow-up and retention, build and maintain knowledge of product information, current sales pricing, and dealership/manufacturer events and promotions. They will utilize computer skills within the internet department to increase appointments, sales, and customer retention.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently

Responsibilities

Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes.
Develop accountable, continuous improvement plans for assigned store(s).
Gather accurate customer information to create a database for continual follow-up and retention.
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
Make 120 outbound calls, 120 outbound emails, 120 outbound text messages using software.
Set appointments.
Answer inbound calls.