Sales BDC Administrator

Lithia & Driveway•New Port Richey, FL

2d•Onsite

About The Position

Hyundai of New Port Richey is looking for Business Development Center (BDC) Administrators to join our high‑performing Sales BDC Team. We are seeking motivated individuals who want to be part of the rapidly growing automotive e‑commerce and lead‑management side of the business. If you’re looking for a fast‑paced environment with strong advancement and financial opportunities, then Hyundai of New Port Richey is where you need to be. We are committed to growing our company and growing our people. Hyundai of New Port Richey is a part of Lithia & Driveway, who is dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly, and having fun. If you share these goals, we want to talk to you. Come be a part of the automotive industry’s future with the Lithia & Driveway family, a Fortune 500 (#124 – 2024) company with over 400 dealerships worldwide and 41 brands across 28 states & 3 countries. As the largest dealership group in America, we offer many opportunities to pursue your short‑ and long‑term career goals.

Requirements

Experience in BDC, call center, customer service, or automotive sales is a plus.
Excellent interpersonal and digital communication skills.
Strong organizational and time‑management skills and working knowledge of computers.
Self‑motivated with the ability to set and achieve targeted goals.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Manage incoming sales leads, respond to customer inquiries, and set quality appointments for the sales team.
Create the best first impression and ensure a smooth, professional experience for every customer.
Communicate through phone, email, text, and online platforms while maintaining accurate records and consistent follow‑up.
Respond promptly to internet leads, phone calls, and customer inquiries.
Set quality appointments for the sales team and communicate all necessary information.
Ensure timely follow‑up and maintain strong relationships with previous and prospective customers.
Track all customer interactions using store‑specific CRM systems.
Stay up to date on current promotions, inventory, and dealership processes.
Work closely with sales management to support department goals.