BDC / Administrative Assistant
About The Position
We are hiring a BDC / Administrative Assistant to join the front office at Whiteface Ford. This role owns the customer follow-up side of the sales process: answering and responding to inbound leads quickly, keeping appointments on the calendar, and keeping our CRM (DriveCentric) accurate and current. You are the first, fast, friendly touch a customer gets, turning an inquiry into a scheduled visit to the dealership. Selling the vehicle once the customer is in the door belongs to our sales team; your job is making sure that hand-off happens as often and as fast as possible.
Requirements
- Comfortable being on the phone and a computer for most of a shift.
- Reliable, dependable schedule. This is a desk role tied to business hours, not flexible gig work.
- Organized, detail-oriented, and follows through without being chased.
- Good written and verbal communication.
Nice To Haves
- Customer-service or office/admin experience a plus.
- CRM experience (DriveCentric or similar) a plus but not required, we train the right person.
Responsibilities
- Respond to new inbound leads (phone, text, email, web) fast.
- Turn a responded-to lead into a booked, confirmed visit.
- Work assigned leads on a cadence, with no dropped or forgotten follow-ups and no unlogged CRM activity.
- Keep DriveCentric records current, log every call, text, and email, and keep tasks closed out.
- Maintain a friendly, organized, professional tone on every call and text.
Benefits
- Standard Whiteface Ford benefits apply.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
