BDC (2731)

PAGE ASSOCIATES INC•Mechanicsville, IA

23h•$30,000 - $50,000•Onsite

About The Position

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. They identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Requirements

Advanced computer & phone skills
Minimum typing 35-40 words per minute at minimum
Must be at least eighteen years of age
Must be able to pass pre-employment screens (background and drug test)

Nice To Haves

Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
Appointment setting experience a plus
Able to multi-task in a fast paced environment
Various language proficiency is always a plus
Team player
Experience using customer tracking systems to track calls and appointments preferred

Responsibilities

Manage large amounts of inbound/outbound calls and emails in a timely manner.
Identify customer needs.
Provide information on service appointment availability.
Partner with the service advisors.
Research issues and provide solutions or alternatives.
Receive a high amount of inbound calls.
Partner with the service department to schedule vehicle service appointments.
Greet customers and provide information on shuttle schedule if needed.
Contact and communicate with customers to identify automotive service needs.
Follow all dealership processes and procedures, high frequency of contact with customers.
Thorough documentation of all contacts within the customer management system.
Complete internet lead management service work plans on a daily basis.
Answer all calls in a prompt, professional and courteous manner.
Use scripts to collect all pertinent customer information and document in the system accordingly.
Adhere to Asbury phone scripts.