BDC Rep

Ferrari Maserati of Fort Lauderdale•Fort Lauderdale, FL

4d•Onsite

About The Position

Ferrari-Maserati of Fort Lauderdale is seeking motivated and energetic individuals to join their growing Business Development Call Center team as Business Development Representatives (BDC). This role is crucial in handling inbound and outbound client communications, building product value, and scheduling appointments for the sales team while ensuring an exceptional customer experience. Previous luxury automotive BDC experience is a plus, but not required, as comprehensive training is provided for the right candidate. The ideal candidate will have a friendly, positive attitude, excellent communication skills, and be motivated by success and unlimited earning potential.

Requirements

Positive, professional, and enthusiastic attitude
Excellent verbal communication and phone skills
Strong desire to learn, grow, and succeed
Motivated by performance-based income opportunities
Ability to work evenings and Saturdays
Team-oriented mindset with strong work ethic
Ability to pass a pre-employment drug screening

Nice To Haves

Previous luxury automotive BDC experience

Responsibilities

Promptly and professionally answer inbound calls while delivering an exceptional client experience
Schedule appointments and reservations with the sales team
Follow inbound sales call guides and strategic response word tracks
Accurately answer guest questions regarding vehicles, inventory, and promotions
Stay current on manufacturer incentives and dealership specials
Maintain professionalism and follow all Client Care Center policies and procedures
Handle outbound follow-up calls to prospective and existing clients