Bathroom Attendant - New Venue Opening New York

Tao Group Hospitality•New York, NY

3d•Onsite

About The Position

Tao Group Hospitality is hiring a Bathroom Attendant for a new concept opening in early 2027 at a five-star hotel on Park Avenue in Manhattan’s NoMad district. The role focuses on providing discreet, welcoming guest service while maintaining clean, safe, functional, and presentable restrooms and the surrounding exterior hall area. The attendant observes guest satisfaction, shares concerns with management for prompt action, informs guests about upcoming Tao Group events, and responds to inappropriate guest behavior by immediately involving management and security. The attendant welcomes and directs guests, opens bathroom doors when possible, listens to guest inquiries, and performs assigned opening, afternoon, and closing checklist duties. Responsibilities also include inspecting and cleaning restrooms throughout the shift, replenishing supplies, addressing spills and wet floors, reporting maintenance issues, updating the daily order sheet, and moving furniture or other items as directed. Training includes Tao Group Hospitality in-venue bathroom attendant training.

Requirements

Ability to write, read, and communicate verbally.
Ability to print legibly for team members, management, and guests.
Positive energy throughout the day.
Ability to stand for extended periods and move quickly.
Ability to push and lift up to 75 lbs., with or without assistance.
Ability to work effectively as part of a team and interact professionally and courteously with internal and external customers, managers, and coworkers.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.
Ability to work in an environment with varying levels of noise, crowds, and smoke.
Ability to work extended hours, irregular shifts, evenings, weekends, and holidays when required.
Exposure to cleaning materials.
Minimum one year of bathroom attendant experience preferred.
Previous experience in a high-volume restaurant, nightclub, or lounge preferred.
Complete Tao Group Hospitality in-venue bathroom attendant training.

Nice To Haves

Minimum one year of bathroom attendant experience.
Previous experience in a high-volume restaurant, nightclub, or lounge.

Responsibilities

Provide the best possible service in a discreet manner and observe guest satisfaction, alerting management promptly to guest dissatisfaction.
Maintain the safety and security of the restaurant and bar premises as a priority.
Inform guests about upcoming Tao Group events.
Keep restrooms and the exterior hall clean, tidy, presentable, clean, and functional before, during, and after operating hours.
Welcome guests warmly, use appropriate greetings and language, open bathroom doors when possible, and escort or direct guests to the appropriate bathroom.
Listen to guest inquiries and take notes when necessary.
Complete assigned duties and opening, afternoon, and closing checklists; assist with additional tasks as assigned.
Clean mirrors, toilets, and floors; empty trash bins; inspect bathrooms regularly; and wipe excess water from counters.
Clean spills and wet floors when required, and use wet-floor signage on rainy days, near spills, and during cleaning.
Replenish supplies when par levels are low, including paper towels, soap, lotion, seat covers, and toilet tissue.
Respond to inappropriate guest behavior by involving management and security immediately.
Notify management or maintenance about issues such as broken toilets or sinks.
Update the order sheet daily.
Move furniture and other items as directed by management, including tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.