Bathing Technician-VIP Petcare

Tractor Supply Company•Dallas, GA

93d•Onsite

About The Position

As a Bathing Technician, you will play a positive role in the lives of pets and pet parents by providing a bathing experience that includes compassion, gentleness, reassurance, safety, and comfort in a non-scissor environment. You will be key in delivering our brand promise to pet parents, partners, and other team members by living the values and promoting a culture of safety in the grooming environment. This position will report into the VIP Petcare team.

Requirements

Minimum 2+ years of experience in a managerial, or combination of experiences which would lend itself to broad exposure of operational functions
High School diploma or equivalent is required. Any suitable combination of education and experience will be considered.

Nice To Haves

Experienced with Safe Pet Handling
Experience with brushing, combing, bathing and drying of all coat types
Experience with nail trimming and ear cleaning
Can execute preparatory hair trimming
Can provide basic finishing techniques
Ability to provide high level of customer service
Experience with pet salon equipment handling and maintenance
Familiar with safety and sanitization protocols
Understanding of canine behaviors
Experience with time and attendance/HR Software, scheduling databases and iPad technology

Responsibilities

Safely restrain / hold pets for wellness procedures including nail trims/grinding, anal gland expression and clipping
Make recommendations for services and products for every pet, every time, based on the pet’s lifestyle and an understanding of canine hygiene and environment.
Scan pets for microchips
Maintain a clean and sanitary work environment by disinfecting surfaces and equipment in between each pet
Promote a culture of safety in your salon and live our values, while continuing to reinforce our brand promise with pet parents, partners, and team members
Achieve goals, as set by your manager, including dollars per pet, pets per clinic, preferred product and microchips sold
Establish and maintain effective relationships with pet parents and partners.
Collect payment, dispense, and label medication, and review discharge paperwork with pet parents.
Performs Bathing Technician functions, including bath appropriate to pet type, as requested by Pet Parent, agreed upon and described on the groom card, computer system profile, or instruction form
Assess dog’s coat conditions and partner with groomer on service recommendations
Bathe, blow dry, clip/ grind nails, clean ears, brush coat, clean teeth, express glands in all breeds and sizes
Meet and greet all grooming clients to discuss bathing instructions after assessing the dog’s coat and condition. Meet with clients or communicate after the bath on results, including providing report cards. Suggest any added services that would be beneficial to the client and the pet.
Ensures front desk is advised of extra charges required for brush-out or de-matting services.
Finishes dogs, per client description and expectations.
Manages workload and schedule to ensure departure times are met and Pet Parents are notified in advance of unavoidable delays.
Ensures grooming station is stocked with supplies, tools, cleaned and ready for use, and alerts Supervisor if supplies are needed or if equipment is damaged or needs repaired.
Maintains room safety by wiping up water spills and pet accidents as soon as possible.
Updates pet status using company defined systems, and advises reception when pets are ready to go home, and all required and requested services are completed.
Always follow safety procedures for pets and staff.
Monitor pets’ health while bathing and ask for assistance when a pet is stressed, very difficult to manage, or showing any signs of injury prior to or during the service being rendered.
Cleans grooming areas at the end of day and performs additional maintenance throughout the day as needed.
Utilizes company electronic system to log pet & Pet Parent notes, and updates accordingly or provides these updates to the reception team for system entry.
Present themselves in a professional manner, including the wearing of company approved attire in good condition, and abide by other desired personal presentation requirements found in the employee manual or guide
Effectively communicates with Superiors, Team Members and Pet Parents
Perform other tasks and duties as assigned by the Wellness Center Supervisor