Basic Needs Program Coordinator (Student Services Professional III, Range 1) - Food + Shelter + Success

Food + Shelter + Success•San Francisco, CA

1d•Onsite

About The Position

The Basic Needs Program Coordinator (BNPC) supports the development and implementation of San Francisco State University’s student basic needs programming addressing food and housing insecurity. Under the general direction of the Director for the Basic Needs Office, the coordinator plans, coordinates, operates, and evaluates student programs in collaboration with on- and off-campus partners. The position manages incoming basic-needs requests, triages student crises, connects students with appropriate resources, and helps administer homelessness prevention and emergency funding in coordination with Financial Aid. The coordinator also develops sustainable programs that promote dignity, student success, health equity, social justice, cultural humility, and diversity, while helping close the educational equity gap. The role includes outreach and marketing, data collection and program evaluation, and supervision or advising of student assistants, interns, and volunteers. This is a full-time, one-year probationary position assigned to on-campus operations in California. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; some evening and weekend hours may be required. Occasional telework may be eligible, but work is expected to be performed in California.

Requirements

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution where job-related.
Typically, three years of progressively responsible professional student services work experience demonstrating the required knowledge and abilities.
Thorough knowledge of the principles of individual and group behavior.
General knowledge of student services principles, practices, and trends, and of policies, procedures, and practices in the assigned program area.
General knowledge of individual counseling techniques.
General knowledge, or the ability to rapidly acquire knowledge, of the assigned campus’s organizational procedures and activities.
Working knowledge of student services programs outside the assigned program area.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to determine appropriate courses of action and techniques when interacting with individuals in argumentative or sensitive situations.
Ability to interpret and evaluate problems raised by individuals or student organizations, analyze and define problems, draw valid conclusions, and project consequences of alternative courses of action.
Ability to carry out professionally complex assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Ability to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.
Successful completion of a background check.
Proof of U.S. citizenship or authorization to work in the United States within three business days of hire.

Nice To Haves

One year of experience in the assigned program area is preferred but not required.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may substitute for one year of experience.
A doctorate degree and appropriate internship or clinical training in counseling or guidance may substitute for three years of experience for positions with major responsibility for professional career or personal counseling.
Master’s degree in Social Work, Counseling, Public Health, Student Affairs, or a related field.
Experience in a multicultural, urban setting.
Organizational skills to efficiently develop, implement, coordinate, and evaluate student-facing programs.
Experience working with local community resources and developing partnerships that enhance student success.
Ability to manage difficult and complex situations involving under-resourced and high-need students.
Effectiveness working with college-age populations and providing student services to diverse communities, including people of varied national origins, racial, ethnic, cultural, gender, sexual, and disability identities, and beliefs.
Ability to develop strong working knowledge of campus, local community, and private health and welfare resources.
Ability to work collaboratively with campus departments, including the Office of Student Life, Campus Recreation, Student Health Services, Residential Life, and Undergraduate Advising.

Responsibilities

Oversee requests for support received through the intake form, Basic Needs email account, and student walk-ins.
Serve as a point of contact for referrals to Basic Needs staff and on- and off-campus resources.
Meet with students in person, by phone, or via Zoom to triage current crises.
Facilitate problem-solving services and assessments for internal resources, including homelessness prevention and basic needs emergency funds, emergency meal cards, and grocery cards.
Manage the workflow of the case management software.
Lead the coordination and daily implementation of student programs, including hygiene supplies, parenting supplies, snack supplies, emergency meal cards, prevention and emergency funds, Hope Crisis Funds, and SparkPoint financial coaching services.
Collect and report student participant engagement data to inform program improvements.
Recruit, train, supervise, and coordinate student interns and volunteers; supervise student assistants and/or advise student volunteers.
Provide program information to faculty and staff.
Coordinate weekly visibility tabling and outreach to increase awareness and participation in student programs.
Facilitate presentations and trainings for student organizations and groups, classes, departments, and colleges.
Conduct regular CalFresh outreach and awareness programs for the campus community.
Coordinate large-scale student events, activities, and campaigns aligned with nationally recognized awareness days.
Collaborate with the Marketing and Communications Specialist to develop and distribute marketing, outreach, and social media content supporting student programs.
Serve on related campus committees and bring forward basic-needs challenges as part of students’ holistic health and success.
Perform other duties as assigned.