Bartender - Pool and Lobby Bars

Sonesta Hotels•Philadelphia, PA

1d•Onsite

About The Position

Prepare and serve food and beverages to guests and customers in a prompt and courteous manner while maintaining a high level of quality and consistency. This role involves working at both the pool bar and lobby bar, promoting house drinks, utilizing up-selling skills, and ensuring guest satisfaction through excellent service and appropriate service recovery gestures.

Requirements

2+ years of bartender experience required, preferably in a full service hotel setting.
Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments.
Must have Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Excellent communication skills are needed for significant amount of time interacting with guests, other employees and vendors.
Basic math skills are frequently used when handling cash and credit.
Will be required to work Fridays/Saturdays/Sundays mid-shift at Pool Bar and two evening shifts at Lobby Bar, as well as some holidays.

Nice To Haves

Formal bartending training preferred.

Responsibilities

Greet guests pleasantly as they approach the pool bar and lobby bar.
Promote house drinks and utilize up-selling skills to maximize revenues.
Prepare beverages requested by customers.
Adhere to established pouring standards and drink recipes to provide a consistent product and control costs.
Coordinate food service with restaurant(s) for bar/lounge guests if applicable.
Monitor guest behavior and alcohol consumption to determine when alcohol service should cease, notifying management of incidents involving excessive alcohol consumption or impaired condition of customers.
Check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
Alert Management of any service and/or safety issues.
Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies.
Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).
Requisition all necessary supplies.
Inventory unused liquor and beverages.
Ensure that all liquor is properly secured before, during, and at close of shift.
Obtain, count and secure bartender’s bank; receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift.
Inspect pool and lobby bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation.
Sweep and mop bar floor after shift.
Wipe down counters, equipment, stools, chairs, tables, and other areas as required.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned.