Bartender

The Cliffs Hotel and Spa•Pismo Beach, CA

11d•Onsite

About The Position

The Bartender delivers an exceptional guest experience in the Marisol Bar and Lounge at The Cliffs Hotel & Spa. The role maintains a timely flow of service, provides a personalized bar experience, and models the hotel's mission, values, and Forbes standards in daily guest interactions. The position is part-time and requires availability for at least three shifts per week, including weekends, nights, and holidays. The Bartender greets and engages guests warmly, guides them through the menu and ordering process, and serves food and beverages while attending to dietary needs and individual preferences. The role also includes responding professionally to guest requests and complaints, sharing local recommendations, maintaining service and presentation standards, and communicating effectively with guests, managers, and coworkers. Duties may change or additional responsibilities may be assigned at any time.

Requirements

Must be available to work a minimum of three shifts per week.
Must be available to work weekends, nights, and holidays.
High school diploma.
Responsible Beverage Service training and ABC exam, or willingness to take the exam upon hire.
Working knowledge of guest services in a luxury hotel setting.
Excellent command of the English language.
Ability to work effectively with people.
Ability to multitask and work in mentally demanding situations.
Ability to stand and walk continuously for the duration of an eight-hour shift.
Ability to stretch, twist, bend, and frequently lift up to 40 pounds.
Ability to work in stressful situations.

Nice To Haves

College degree preferred.

Responsibilities

Greet and engage bar and lounge guests in a welcoming, friendly manner within one to two minutes, using guests' names according to their preferences.
Communicate articulately with guests, using correct verbiage and avoiding slang and sentence fragments.
Take, place, deliver, and serve food and beverage orders.
Ask guests about dietary restrictions, preferences, and allergies, or acknowledge information previously provided.
Personalize the bar experience and guide guests through the ordering process by explaining menu items and recommending selections based on their needs.
Anticipate guest needs by offering or providing items such as refills, condiments, and desserts.
Fulfill guest requests and offer suitable alternatives when a request cannot be met.
Share local knowledge and provide directions or transportation options when appropriate.
Respond to guest complaints promptly, discreetly, and professionally, offering alternatives in partnership with the Restaurant Manager.
Help maintain appearance, sanitation, and service standards throughout the bar and lounge.
Ensure the quality of ingredients, preparation, presentation, and serving temperature of food.
Meet service time standards and use appropriate food and beverage suggestive-selling skills.
Demonstrate friendly hospitality throughout service and close each dining experience with the guest's name, thanks, and a warm farewell.
Communicate pleasantly and graciously with guests, management, and coworkers.
Comply with hotel and restaurant employment conditions and standards for uniforms and grooming.
Perform other tasks as directed by the manager.