Bartender

The Observatory Sun Valley, A Viceroy Resort • Ketchum, ID

13d • Onsite

About The Position

The Bartender is responsible for setting up, serving, maintaining the cleanliness of, and operating assigned bar areas while delivering exceptional beverage service and guest experiences consistent with Viceroy standards. The role prepares and serves beverages and cocktails according to established recipes and presentation standards, ensuring quality service, guest satisfaction, and proper liquor controls. Bartenders may work across the resort’s restaurant, lounge, pool, banquet, and special event outlets, with assignments varying according to business demands and operational needs.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to work flexible and sometimes long hours.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.
• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to comply with hotel standards and regulations and support safe, efficient operations.
• Regular attendance and punctuality in accordance with scheduling and hotel requirements.
• Professional appearance and grooming, including wearing the proper uniform and nametag.

Responsibilities

• Remain attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Set up, stock, and maintain assigned bar areas according to operational and presentation standards.
• Prepare and serve beverages, cocktails, wine, beer, and specialty drinks according to established recipes and presentation standards.
• Provide attentive, personalized, and professional beverage service across assigned outlets.
• Maintain knowledge of menus, cocktails, wine, spirits, beer, and outlet offerings.
• Keep bar areas, service stations, and storage areas clean, organized, sanitized, and presentation-ready.
• Process guest orders and payments accurately through the POS system and follow cash-handling procedures.
• Maintain liquor controls, inventory awareness, and operational standards throughout each shift.
• Follow local and state liquor laws and practice responsible alcohol service; monitor guest consumption and address intoxicated guests professionally when necessary.
• Support banquet, pool, lounge, restaurant, and special event operations as business demands require.
• Assist with opening, closing, breakdown, restocking, and side work.
• Respond promptly and professionally to guest concerns, service requests, and operational issues.
• Maintain knowledge of hotel services, amenities, and resort offerings to enhance the guest experience.
• Communicate and work as a team to support food and beverage operations across outlets.
• Follow food safety, sanitation, safety, and operational procedures.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, grooming, and uniform standards.
• Support guest satisfaction through professionalism, attention to detail, and service-focused interactions.
• Perform other duties as assigned or requested by management.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and resolve problems; show initiative in anticipating guest and operational needs.
• Cross-train in other hotel-related areas and maintain confidentiality of information.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED