Bartender

Gila River Resorts & Casinos • Chandler, AZ

5d

About The Position

The Bartender provides ultimate hospitality to guests in a casino environment while adhering to all laws and regulations governing the safe and responsible service of alcoholic beverages. The role includes delivering excellent service to internal and external guests, answering menu questions, maintaining knowledge of beverage and food offerings, and recommending premium wine, beer, and spirituous liquor options. The Bartender observes guest behavior for signs of intoxication and communicates with guests and team members in a positive, respectful manner. The position may also include serving-assistant duties, such as promptly picking up and serving food from the kitchen and ensuring food quality and presentation meet or exceed guest expectations. Other special projects and duties may be assigned.

Requirements

• Acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) certification, and other required compliance training.
• Ability to perform the GILA WAY: Greet, Interact positively with, Listen actively to, and Appreciate guests.
• Excellent guest service skills and strong telephone etiquette.
• Be a self-starter who can follow up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
• Strong written and oral interpersonal and communication skills.
• Have, or be able to acquire within one year, in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the position.

Nice To Haves

• High school diploma or equivalent.
• Experience working in a fast-paced, high-volume bar, restaurant, or nightclub.
• General knowledge of wine, beer, and spirituous liquor.

Responsibilities

• Promote and provide excellent guest service experiences to internal and external guests.
• Answer guests’ questions about the menu.
• Maintain knowledge of beverages, food offerings, and special menu items.
• Upsell premium wine, beer, and spirituous liquor offerings.
• Observe guest behavior and cues that may indicate obvious signs of intoxication.
• Provide attentive, friendly, and professional service while communicating positively and respectfully.
• As needed, act as a server assistant and ensure food is picked up and served immediately when available from the kitchen.
• Ensure food quality and presentation meet or exceed guest expectations.
• Perform other special projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed