Bartender

Gila River Resorts & Casinos • Chandler, AZ

5d

About The Position

The Bartender provides excellent guest service to internal and external guests, answers questions about menus, and maintains knowledge of beverages, food offerings, and special menu items. The role promotes premium wine, beer, and spirituous liquor offerings while observing guest behavior for signs of intoxication. The Bartender provides attentive, friendly, professional service and communicates positively and respectfully. The role may also include server-assistant duties, including promptly collecting and serving food from the kitchen, and ensuring food quality and presentation meet or exceed guest expectations. Other special projects and duties may be assigned.

Requirements

• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) certification, and other required compliance training.
• Ability to perform the GILA WAY: Greet guests, Interact positively with guests, Listen actively to guests, and Appreciate guests.
• Excellent guest service skills and strong telephone etiquette.
• Self-starter with the ability to follow up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
• Strong written and oral interpersonal and communication skills.
• Must have, or be able to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the role.

Nice To Haves

• High school diploma or equivalent.
• Experience working in a fast-paced, high-volume bar, restaurant, or nightclub.
• General knowledge of wine, beer, and spirituous liquor.

Responsibilities

• Promote and provide excellent guest service to internal and external guests.
• Answer guests' questions about the menu.
• Maintain knowledge of beverages, food offerings, and special menu items.
• Upsell premium wine, beer, and spirituous liquor offerings.
• Observe guest behavior and cues that may indicate obvious signs of intoxication.
• Provide attentive, friendly, and professional service, communicating positively and respectfully.
• As needed, act as a server assistant and ensure food is picked up and served promptly when available from the kitchen.
• Ensure food quality and presentation meet or exceed guest expectations.
• Perform other special projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed