Bartender

Q Casino + Resort•Dubuque, IA

21d•Onsite

About The Position

The Bartender delivers an elevated beverage and hospitality experience consistent with Q Casino + Resort standards. The role involves preparing and serving beverages accurately, maintaining an organized and clean bar, anticipating guest needs, and contributing to a professional and welcoming atmosphere. The Bartender applies knowledge of spirits, wine, beer, cocktails, and responsible alcohol service while collaborating with front- and back-of-house teams to create memorable guest experiences. The position is full-time at Q Casino + Resort in Dubuque, Iowa, with a swing shift. Formal education is not required; relevant food and beverage experience is preferred. The work is primarily indoors, with possible support for occasional outdoor events, and includes frequent guest interaction in a fast-paced environment.

Requirements

Formal education is not required.
Ability to work in a fast-paced, high-pressure environment and adapt to changing situations.
Strong problem-solving, communication, interpersonal, time-management, and multitasking skills.
Ability to stand and walk for extended periods.
Ability to lift and carry up to 50 lbs.
Ability to bend, stoop, and reach frequently.
Ability to work evenings, weekends, and holidays as required by business levels.
Ability to follow established recipes, presentation standards, service procedures, and company policies.

Nice To Haves

Relevant food and beverage experience is preferred.

Responsibilities

Welcome guests warmly and professionally; provide beverage and menu-pairing recommendations and anticipate guest needs.
Prepare classic and signature cocktails and serve wine, champagne, beer, and specialty beverages to established quality and presentation standards.
Measure ingredients accurately, garnish drinks carefully, and maintain speed without sacrificing quality.
Set up and break down the bar; keep it clean, organized, sanitized, and operational throughout the shift.
Stock bar products and supplies, rotate inventory using FIFO principles, monitor product levels, and communicate shortages.
Complete daily side work and cleaning assignments.
Maintain knowledge of cocktails, spirits, wines and pairings, beers, non-alcoholic offerings, and seasonal features; participate in ongoing training.
Follow service standards and alcohol service laws, verify guest identification, and recognize signs of intoxication.
Enter beverages accurately into the POS system and handle guest payments securely and accurately.
Communicate and collaborate with servers, hosts, supervisors, and kitchen staff; support teammates during busy periods and assist with other service needs when appropriate.
Attend pre-shift meetings and contribute to daily service readiness.
Follow food safety, sanitation, chemical-handling, cash-handling, security, and emergency procedures; report maintenance or safety concerns.
Maintain professional appearance, punctuality, integrity, accountability, and guest confidentiality; seek opportunities to improve beverage knowledge and hospitality skills.
Use suggestive selling and service recovery techniques; respond to guest concerns and escalate issues to management when appropriate.
Perform additional duties as assigned by management.