Bartender

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

5d•$14 - $14•Onsite

About The Position

The Bartender serves food and beverages to guests while providing positive guest relations and protecting guest confidentiality. The role includes preparing drinks according to outlet recipes, maintaining knowledge of the outlet’s offerings and hotel information, and following applicable liquor laws, hotel policies, brand standards, and cash-handling procedures. The position also supports other bar and service staff, maintains assigned work areas, assists with inventories and reports, and helps respond to emergencies.

Requirements

High school graduate, GED, or work-equivalent certification.
Certification in an alcohol awareness program.
Computer skills.
Good understanding of English and written and verbal communication skills.
At least 21 years of age to serve alcoholic beverages.
Able to lift and transport at least 50 pounds and push or pull carts and other equipment up to 150 pounds.
Able to stand and maintain paced mobility for up to 8 hours.
Must wear flat, closed-toe, nonslip shoes.

Nice To Haves

Familiarity with Microsoft Office.
Experience with a food and beverage point-of-sale system.
One to two years of food and beverage experience.
Previous cash-handling experience.
Previous training in liquor, wine, and food service.
Previous guest customer-relations training.

Responsibilities

Wear the proper uniform and nametag.
Maintain positive guest relations and guest confidentiality, and resolve guest complaints to ensure satisfaction.
Greet guests, take food and beverage orders, and use suggestive upselling techniques.
Maintain knowledge of hotel features and services, operating hours, packages and promotions, house counts, arrivals and departures, and scheduled group activities.
Know the correct maintenance and use of equipment, and use equipment only as intended.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Follow state liquor regulations, including restrictions on serving minors and intoxicated persons.
Prepare guest drink orders according to outlet recipes.
Assist Barbacks and Cocktail Servers to support smooth and efficient guest service.
Prepare consumption reports promptly; complete and distribute bottle transfer slips; and document designated items on the spill sheet.
Use chemicals in accordance with OSHA regulations and hotel requirements.
Maintain knowledge of menu items, liquor brands, beers, nonalcoholic selections, wines, champagne by the glass, and major wines on the wine list.
Know the glassware, ingredients, preparation methods, and garnishes for each drink, as well as outlet table, seat, and station numbers, capacity, hours, menus, price range, and dress code.
Assist with weekly, monthly, and quarterly inventories.
Obtain guest payment by credit or cash and maintain and secure a cash bank.
Process payments according to hotel requirements and Commonwealth Lodging Management cash-handling SOPs.
Assist with emergencies to protect guests and associates and preserve the building and its systems, acting promptly to restore normal operations.
Complete assigned opening, closing, and side duties.
Know and follow department, company, hotel, and brand policies and procedures.