Bartender | Seaglass| On Call

Omni Hotels & Resorts•Fernandina Beach, FL

About The Position

The Bartender delivers excellent guest service by building relationships, providing personalized service, anticipating guest needs, and preparing and serving beverages directly or through service staff. The role requires knowledge of cocktail and beverage menus, alcoholic beverages, and food and beverage offerings. Bartenders carry out bar setup, service, closing, sanitation, cash handling, event support, and other duties in accordance with hotel procedures, service standards, and applicable laws.

Requirements

Hands-on food and beverage knowledge and a comprehensive working knowledge of the hospitality business.
Strong knowledge of mixology, beverage garnishes, and beverage service, including liquor, beer, and wine.
Strong customer service, problem-solving, and attention-to-detail skills; a friendly, approachable demeanor.
Ability to engage guests at all levels and provide warm, personalized service.
Ability to work in a fast-paced environment, manage multiple priorities, and handle stressful and busy hotel operations while maintaining a positive, professional demeanor.
Ability to report to work on time and when scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain personal hygiene.
Clear, concise written and verbal communication skills in English, including comfort communicating with guests, management, and coworkers.
Computer literacy, including payroll systems, Micros, and POS systems.
Serve Safe certification and an unexpired TIPs certification.
Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.

Nice To Haves

Relevant bartending experience in a large convention hotel is strongly preferred.

Responsibilities

Maintain and refine service standards and comply with hotel standards and local laws.
Follow health, safety, and sanitation standards and prepare for health department and Ecosure inspections.
Maintain knowledge of alcoholic beverages and all food and beverage menu items.
Complete bartender duties according to hotel procedures, including setting up banquet bars, polishing glassware, preparing garnishes, stocking ice, managing beverage requisitions, serving beverages, and closing the bar.
Complete assigned side work, including cleaning bar and beverage equipment, seating, guest areas, walls, floors, and assigned work areas.
Check identification for proof of age when required.
Set up and break down the bar area and follow proper trash procedures.
Support restaurant sanitation and coordinate timely service from the kitchen to banquet areas, maintaining quality control during delivery.
Follow service steps and ensure high-quality bar setups, service, food quality, and presentation.
Report housekeeping or maintenance needs in restaurant areas and equipment to management.
Maintain furniture, fixtures, and equipment; handle hotel assets carefully to minimize breakage.
Help control food and beverage quantities and avoid over- or under-preparing.
Follow accurate POS procedures and hotel policies for cash and credit handling.
Provide positive guest service, respond to complaints, and take appropriate action to resolve dissatisfaction.
Respond accurately and promptly to guest requests to create memorable experiences.
Maintain knowledge of hotel offerings and local surroundings.
Attend daily stand-up meetings before events to gather relevant information.
Contribute to cleanliness and organization of front- and back-of-house restaurant spaces.
Complete daily paperwork such as bar requisitions, count logs, and waste logs.
Carry out instructions on Restaurant Event Orders.
Build trust, respect, and cooperation among coworkers and treat coworkers fairly and equitably.
Maintain a professional, neat, and organized appearance according to applicable company standards.
Respond promptly and effectively to emergencies and safety situations and help maintain a safe environment.
Attend required department trainings and meetings.
Perform other duties as required by management.