Bartender
Highgate Hotels•San Francisco, CA
•Onsite
About The Position
The Bartender is responsible for setting up the bar and mixing drinks for guests and servers. The role maintains bar service and cleanliness, provides quality service and guest satisfaction, and helps control liquor inventory. The bartender follows hotel standards for beverage preparation, presentation, service, and bar breakdown, while observing state liquor laws, hotel policies, and safety procedures. The position also requires attentive, courteous service and responding to guest concerns and operational needs.
Requirements
- High school diploma or equivalent and/or experience in a hotel or related field preferred.
- Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
- Ability to listen to, understand, and clarify concerns raised by employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to understand and apply complex information and data from various sources.
- Ability to maintain confidentiality of information.
- Ability to stand for the entire shift.
- Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Flexible schedule; long hours are sometimes required.
Responsibilities
- Maintain a warm, friendly, attentive, helpful, and courteous demeanor with guests, managers, and fellow employees.
- Set up the bar according to hotel standards and ensure guests are served promptly and efficiently.
- Prepare beverages and cocktails according to the hotel’s mixing and presentation standards.
- Serve guests’ beverage requirements in a friendly, courteous, and professional manner.
- Break down the bar after functions and store liquor, supplies, and equipment according to hotel standards.
- Follow all state liquor laws and prescribed procedures for serving liquor responsibly.
- Know hotel services and facilities; abide by hotel policies and safety rules.
- Respond to guests’ problems, complaints, and accidents.
- Know the locations of fire exits and extinguishers and how to operate extinguishers.
- Keep the bar and service areas clean and tidy during service and ensure overall guest satisfaction.
- Attend required hotel meetings and trainings and maintain regular attendance as required by scheduling.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
- Promote safe and efficient hotel operations, maximize productivity, identify problem areas, and assist with solutions.
- Anticipate, prevent, identify, and resolve problems as necessary.
- Understand and apply information from various sources to meet appropriate objectives.
- Cross-train in other hotel-related areas and maintain confidentiality of information.
- Show initiative by anticipating guest or operational needs.
- Perform other duties as requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program
- Educational opportunities and tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
