Barista | Starbucks (7)

Paradies Lagardère•Romulus, MI

14d

About The Position

The Barista creates a welcoming guest experience by interacting with customers and preparing and serving tea, coffee, and espresso drinks. The role is with Paradies Lagardère’s Dining Division and supports its first-class service standards, core values, and commitment to a safe, respectful workplace. Baristas provide courteous, friendly, and efficient service, maintain a professional company image, and help create memorable experiences for travelers. The position description notes that duties may change and additional responsibilities may be assigned. The listed schedule is Tuesday through Saturday, 7 a.m.–3 p.m., with Sunday and Monday off. The role may require working various shifts in a team-oriented, year-round operation.

Requirements

High school diploma or GED.
Customer-service focus and solution-oriented approach.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Math skills for calculating costs, making change, and following cash-handling procedures.
Effective communication skills and ability to work independently and with other team members.
Ability to work unsupervised for extended periods and exercise good judgment with customers and peers.
Ability to work various shifts in a team-oriented, year-round operation.
Excellent customer service and ability to communicate effectively in English.
Self-motivation, leadership, organizational, and interpersonal skills.
Ability to prioritize and handle multiple tasks simultaneously and adapt to changing priorities and unexpected situations.
Reading, writing, and mathematics proficiency in English.
Ability to lift at least 25 pounds and perform essential tasks involving standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in environments with varying temperatures.

Nice To Haves

Food and beverage experience is preferred but not required.
ServSafe Certification or equivalent is preferred.

Responsibilities

Provide courteous, friendly, efficient, first-class service to guests, business partners, and coworkers.
Greet and acknowledge guests and take their drink and food orders within 30 seconds of entering the concept.
Operate coffee-making equipment and dismantle and clean machinery as needed.
Prepare and present beverages according to established recipes and presentation standards.
Total orders, process and collect payments, operate the point-of-sale system, handle cash and payment cards, and make change in accordance with cash-handling and loss-prevention procedures.
Maintain knowledge of the restaurant’s menu and products.
Promote guest satisfaction and promptly address guest concerns, involving a manager when necessary.
Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating customers, answering telephones, stock work, cleanup, and documentation.
Keep the work area clean, organized, and free of safety hazards, including by handling trash, sweeping, mopping, and washing dishes.
Meet Secret Shopper and SMG-related service expectations.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Follow grooming and uniform guidelines, including wearing slip-resistant shoes.
Perform other duties as assigned.