Barista

SSA Group • Royal Oak, MI

7d

About The Position

The Barista prepares beverages and food items according to shop standards and provides guests with warm, welcoming, memorable service. The role supports daily food-service operations by maintaining equipment and work areas, completing opening and closing duties, following food-safety and sanitation procedures, and meeting service, quality, availability, and merchandising standards. The Barista remains knowledgeable about menu items, prices, and specials, responds to guest feedback, and communicates operational or quality concerns to supervisors and managers.

The position also supports an inclusive and supportive team environment, participates in sustainability and conservation efforts, and engages with community-giving activities. Other duties may be assigned as needed, and responsibilities may change with operational circumstances.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-player approach and a personable, professional, upbeat, energetic, and self-starting attitude.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous barista experience is preferred.

Responsibilities

• Prepare coffee, tea, other beverages, and food items according to shop standards.
• Maintain cleanliness of coffee and espresso machines.
• Perform opening and closing responsibilities and preparation needed for efficient service.
• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Follow uniform, hygiene, hand-washing, glove-use, workplace safety, sanitation, and company-policy requirements.
• Support operations in the assigned role and assist with staffing or operational gaps as needed.
• Respond efficiently to guest and client feedback and report concerns to a supervisor to help prevent recurrence.
• Communicate daily service or quality issues to a supervisor or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, and organized work environment.
• Promote an inclusive and supportive approach within the brand team and help remove barriers to team members' growth and opportunity.
• Lead by example in sustainability and conservation efforts, and share relevant knowledge with unit staff as needed.
• Engage with the SSA/unit community through activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed