Barista

Barnes & Noble•Rogers, AR

21d•Onsite

About The Position

A Barnes & Noble Barista welcomes customers, helps them choose beverages and café items, and contributes to a cheerful, helpful customer experience. The role supports the café’s daily operation by maintaining an attractive, clean presentation; stocking deliveries; keeping the bakery case and dining area tidy; and operating registers in a quick, friendly, professional manner. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach to work, consideration for colleagues, willingness to help customers, and eagerness to learn. They work as part of a busy team and are trained to perform the café’s operational tasks, including preparing food and drinks, maintaining café and retail displays, receiving and stocking deliveries, cleaning, following FIFO and product-dating practices, and applying loss-prevention and de-escalation procedures. They may support the bookfloor team and, when able and needed, other stores in the wider Cluster. As they gain experience, Baristas build knowledge of café products, promotions, customization options, retail offerings, training resources, and safety, hygiene, and sanitation procedures. The position offers a career path to Senior Barista as skills and mastery develop. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability when gaps arise.
A positive, energetic, hardworking, and reliable approach to assigned tasks.
A supportive and considerate attitude toward colleagues and a willingness to help the team.
A cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help connect them with appropriate beverages and café items.
Maintain an attractive café presentation, including the bakery case, dining area, counter, and floor retail fixtures.
Operate registers quickly, reliably, and professionally.
Unpack and receive deliveries, then stock products efficiently and accurately.
Prepare food and drinks correctly and accurately, using product information, recipe guides, and team knowledge as needed.
Complete daily and weekly cleaning tasks and maintain café cleanliness.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team when needed and support other stores in the wider Cluster when able and needed.
Apply loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
Develop product knowledge across beverages, bakery, savory items, and gifting, and use it to maintain appealing displays and assist customers.
Communicate café promotions and key sales objectives to customers and colleagues, and recommend food and beverage customizations.
Use café training tools and follow café safety, hygiene, and sanitation guidelines and procedures.
Maintain reliable, punctual attendance and, when able, help fill scheduling gaps.
Comply with company policies and procedures.