Barista

HEI Hotels and Resorts•The Woodlands, TX

About The Position

The Barista provides superior customer service while maintaining a clean and attractive outlet for guests. The role involves welcoming customers, accurately and efficiently preparing orders, processing guest checks and payments, and addressing customer dissatisfaction tactfully. The Barista maintains standards for product preparation, cleanliness, and payment accounting, including balancing the house bank at the end of the shift. Other job-related duties may be assigned.

Requirements

Basic mathematical skills to operate a cash register, make change, total guest checks, count the bank, prepare cash drops, total other charges, and understand portion sizes in relation to pricing.
Ability to operate a keyboard and use Point of Sale procedures.
Ability to effectively handle and resolve conflict situations, such as an inaccurate check total.
Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Responsibilities

Greet customers promptly with a friendly and sincere welcome.
Listen to and understand customer requests, using a positive and clear speaking voice.
Prepare customer orders accurately and efficiently.
Ring guest checks correctly and close them using the appropriate payment method, such as cash, credit card, or house charge.
Ensure guest satisfaction and tactfully negotiate a resolution when a guest is dissatisfied.
Maintain high standards for product preparation.
Clean or sanitize work areas, utensils, equipment, service stations, or seating areas.
Follow accounting guidelines for receiving payments, verifying check totals, distributing tips, and managing the cash drawer and house bank.
Balance the house bank at the end of the shift.
Retrieve the bank from the vault for the workstation and return it to the vault, ensuring accountability.
Follow attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.