GWP - Barista FT
About The Position
The Barista greets guests courteously and provides exceptional customer service while preparing and serving coffee, espresso beverages, teas, and other specialty drinks. The role supports daily coffee-service operations by maintaining food and beverage quality, inventory, cleanliness, and compliance with food safety and sanitation requirements. The Barista must know and follow applicable policies and procedures, promotions, specials, and requirements for cash handling and staff operations, and communicate information accurately to the public. This is a full-time position at GWP in Missoula, Montana. The listed pay range is $14.69–$22.01 per hour. A high school diploma or GED and at least six months of prior barista experience are required; prior customer service experience is also required.
Requirements
- High school diploma or GED equivalent.
- At least six months of prior barista experience.
- Prior customer service experience.
- Ability to maintain a pleasant and courteous demeanor and provide exceptional customer service.
- Ability to follow food safety, sanitation, cash handling, and workplace policies and procedures.
Nice To Haves
- Previous cash handling experience.
- Previous POS experience.
Responsibilities
- Greet and interact with guests in a friendly, professional, attentive, helpful, and responsive manner.
- Prepare and serve coffee, espresso, tea, and specialty beverages according to established standards.
- Operate POS systems and process customer transactions.
- Assist the Bar Supervisor with inventory counts and monitoring supplies.
- Maintain guest contact and anticipate guest needs.
- Clean and maintain coffee equipment, service areas, seating areas, and the immediate work area.
- Follow alcohol-awareness procedures for identifying and handling intoxicated guests.
- Use discretion and professionalism when dealing with daily operations and personnel issues.
- Follow the Cash Handling Manual, EHB, and official company policies and procedures, including procedures for cash handling and payouts.
- Follow sanitation procedures, personal hygiene policies, food safety requirements, and workplace safety procedures.
- Communicate throughout the shift with food and beverage and casino teams to support smooth operations.
- Promptly inform the immediate supervisor, manager, or MOD of problems or unusual matters and take corrective action when needed.
- Perform duties in a timely and effective manner in accordance with established policies.
- Support opening, closing, and daily operational procedures.
- Stock and replenish supplies, cups, ingredients, and merchandise according to established standards.
- Maintain operational quality and production standards and present a favorable image.
- Contribute to teamwork and give guests a warm farewell while inviting them to return.
- Perform periodic deep-cleaning projects.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
