Barista

LEV RESTAURANT GROUP•Las Vegas, NV

2d•$13 - $15

About The Position

The Barista serves products with friendly, individualized attention and educates customers about premium coffees and teas. The role also includes other duties assigned by the Store Manager, Assistant Manager, or Shift Supervisor, and representing The Coffee Bean & Tea Leaf professionally. Baristas take and fulfill customer orders, prepare drinks and food items according to company recipes and procedures, operate the POS and register, handle cash, and answer customer questions. They maintain service and product-quality standards, participate in promotions, support visual presentation and merchandising, restock supplies, assist with shipments, and keep the bar, lobby, bathrooms, floors, windows, and equipment clean. Baristas also report customer complaints, safety hazards, accidents, and operational inconsistencies to the manager on duty; may train new baristas; and must complete monthly recertifications. The position is part-time at The Coffee Bean and Tea Leaf The Venetian Bridge in Las Vegas, Nevada. The listed hourly pay range is $13.00–$14.50. The employer is LEV Restaurant Group, which describes itself as an equal opportunity employer.

Requirements

High school diploma or equivalent.
Excellent verbal and written skills.
Well organized and detail oriented.
Flexibility to work nights, weekends, and holidays.
Ability to stand for prolonged periods, potentially for an entire shift.
Ability to lift at least 50 pounds; heavier lifting must be done with assistance.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to visually inspect tools, equipment, or machines for defects.
Ability to move quickly and turn from side to side.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Wrist flexibility to scoop, twist, push, pull, lift, and bend.

Nice To Haves

Register and cash-handling experience.
Experience in retail, a specialty store, or a food establishment.

Responsibilities

Sell and serve products courteously and in a friendly manner.
Participate effectively and efficiently in sales promotions.
Safely handle hot and cold drinks during preparation.
Follow standard operating procedures, drink recipes, and menu-item procedures.
Receive and call back customer orders verbally in a friendly manner.
Use headsets to take orders at drive-through locations.
Handle cash and operate the POS system and registers.
Report customer complaints to the manager on duty and respond proactively to prevent customer-service situations.
Accurately ring up sales and count back change.
Answer telephone calls courteously, including giving the store greeting and directions and receiving and filling customer orders.
Answer customer questions about coffee blends, preparation, and related topics.
Weigh, grind, and pack coffee according to customer orders and company guidelines.
Sell and serve baked goods and miscellaneous food items.
Maintain efficient and friendly service standards.
Restock shelves as needed and assist with distribution of weekly shipments.
Routinely clean the bar area, lobby, bathrooms, floors, windows, and grinders, and take out trash.
Report potential safety hazards and employee accidents to the manager on duty.
Inform the manager on duty of operational inconsistencies.
Perpetuate company philosophy and culture and maintain positive company morale.
Maintain motivation and deliver quality, consistent products in accordance with company standards.
Ensure customers are educated about products and services.
Pass monthly recertifications in a timely manner.
Assist in maintaining a clean, well-merchandised store and following visual presentation plans and standards.
Train new baristas when able.
Understand and comply with safety regulations and rules.