Barista

OTG • Orlando, FL

12d • Onsite

About The Position

The OTG Barista crafts high-quality coffee and other beverages, provides excellent customer service, and helps maintain a clean and inviting atmosphere. The role works closely with guests to support their satisfaction and contributes to a positive team environment.

The Barista follows OTG service steps and operating procedures, prepares beverages to OTG specifications, guides guests through the ordering and payment system when needed, and offers suggestions based on preferences or dietary restrictions and allergies. The role also handles cash and POS transactions as needed, maintains and restocks service areas and displays, builds coffee and beverage knowledge, and supports team members and leadership. The position requires adherence to safety, food-handling, health, and sanitation procedures, as well as availability for varied hours, including nights, weekends, holidays, and inclement weather.

Requirements

• Hospitable and customer-service oriented.
• Able to lift 35 pounds.
• Familiarity with espresso and coffee machines and kitchen equipment.
• Able to remain mobile and stand for extended periods, stoop, kneel, and crouch.
• Proficient with computers and able to process payment information through a POS system.
• Able to work varied hours and days, including nights, weekends, holidays, and during inclement weather.

Responsibilities

• Follow OTG steps of service and standard operating procedures.
• Prepare coffee and beverages according to OTG specifications.
• Provide hospitality and exceptional experiences to OTG guests.
• Guide guests through the OTG ordering and payment system as needed.
• Recommend items based on guest preferences and dietary restrictions or allergies, and respond to guest questions and concerns.
• Follow OTG cash-handling and cash-register policies as needed.
• Maintain cleanliness in service stations.
• Participate in training sessions and team meetings as required.
• Build coffee and beverage knowledge to elevate the guest experience and develop skills.
• Sample coffee and tea offerings each shift to check quality and improve product knowledge.
• Restock and maintain food, beverage, and merchandise displays.
• Assist team members as needed.
• Inform the manager on duty of guest complaints, feedback, and inquiries.
• Inform the leadership team of low inventory and equipment issues.
• Follow safety and food-handling procedures and comply with local, state, and federal health and sanitation laws.
• Perform additional tasks requested by the OTG leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed