Barista

Barnes & Noble•Chesterfield, MO

15d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations and an attractive presentation by stocking deliveries, maintaining the bake case and dining area, preparing food and drinks, and providing quick, friendly register service. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of the work. They learn and execute the operational competencies of the role, including using café technology, merchandising, food and beverage preparation, receiving and stocking deliveries, cleaning, FIFO and product dating practices, loss prevention, and supporting the bookfloor team when needed. As their experience develops, Baristas build knowledge of café products, promotions, customization options, retail offerings, training tools, and safety, hygiene, and sanitation procedures. The role offers a career path to Senior Barista as employees demonstrate mastery of the role’s skills. Baristas may work in other stores when able and when needed to support the wider Cluster, and must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including filling scheduling gaps when able; the store is open early mornings through late evenings, every day, including weekends and most holidays.
A positive, energetic, hardworking, and reliable approach to assigned tasks.
A supportive and considerate attitude toward colleagues and willingness to help the team.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work that includes prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them choose beverages and café items.
Maintain an attractive café presentation, including the bake case, dining area, counter, and retail fixtures.
Operate registers quickly, competently, and reliably while providing friendly, professional service.
Unpack and receive deliveries and accurately stock products.
Prepare food and drinks accurately, using product knowledge, colleagues’ knowledge, recipe guides, product specification sheets, and other available tools.
Complete daily and weekly café cleaning tasks and maintain cleanliness.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team when needed.
Understand loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of beverage, bakery, savory, and gifting products and use it to maintain appealing presentation and make customization recommendations.
Communicate café promotions and limited-time offers to customers and colleagues, and support sales objectives and product success.
Use café training tools and follow café safety, hygiene, and sanitation guidelines and procedures.
Support other stores when able and needed to assist the wider Cluster.
Comply with company policies and procedures.