Barista

StepStone Hospitality•Charlotte, NC

19d

About The Position

The Le Meridien Sheraton Charlotte complex hotel is hiring a customer service-oriented Barista for its Food and Beverage Team. The role focuses on preparing and serving quality beverages and food products, delivering guest service according to hotel standards, and maintaining safe, clean, and well-stocked work areas. Compensation is $16 per hour plus tips.

Requirements

Relevant training and experience required.
Must have comprehensive knowledge of hotel departments and functions.
Must know applicable federal, state, and local health, safety, and legal regulations.
Must have excellent mathematical and computer skills.
Ability to timely obtain any required licenses or certificates.

Nice To Haves

One year of barista experience is a plus.
High school education preferred.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Greet guests according to StepStone and hotel standards, anticipate and address their needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Prepare and serve beverages and food products consistently according to recipe and presentation standards.
Follow health, safety, and sanitation guidelines for all products.
Close guest transactions in the outlet and room services, close out the register, balance shift cash, and keep cash funds secured.
Complete opening and closing duties, including setting up supplies and tools and cleaning equipment and areas.
Bus coffee cart areas and tables.
Set up, stock, and maintain work areas.
Check with guests to ensure service and food quality are satisfactory and meet StepStone and hotel standards.
Notify the manager immediately of guest complaints.
Practice and observe safety rules and procedures.
Assist service personnel with duties as requested.
Follow cash-handling procedures and accurately use the POS system.