Barista

Charlestowne Hotels•Memphis, TN

14d

About The Position

The Barista ensures that guests are greeted and served in a friendly and courteous manner while following appropriate procedures and hotel policies. The role involves preparing and serving food and beverages, maintaining a clean and organized service area, and providing attentive guest service. The Barista also supports hotel operations, safety, service quality, and teamwork, and performs other duties as assigned by a manager or supervisor.

Requirements

Prior experience preferred.
Excellent customer service skills.
Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to stand or walk for an extended period or an entire work shift.
Ability to perform repetitive motions.

Nice To Haves

Prior experience.

Responsibilities

Open and close the service area, including signage, hours of operation, lighting, and general setup.
Serve food and beverage items.
Maintain cleanliness and neatness of the food area, including bussing and resetting tables and keeping floors clean.
Greet guests warmly, engage in small talk, and use their names when possible.
Inform guests about specials using appropriate wording.
Attend to and anticipate guest needs.
Maintain familiarity with the menu and knowledge of daily specials and drinks.
Keep work areas organized and up to date, maintain stocked par levels, and set up the service area.
Keep the barista stand stocked with essentials.
Complete assigned daily and weekly side work.
Close guest checks.
Perform other duties and reasonable tasks assigned by a manager or supervisor.
Help guests locate other areas of the hotel and walk them to their destination when possible.
Follow parking validation procedures.
Follow company safety and security policies; report accidents, injuries, and unsafe work conditions; and complete required safety training and certifications.
Follow company policies and procedures, maintain a clean uniform and professional appearance, protect confidential information, and safeguard company assets.
Develop positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Meet quality expectations and standards, and identify, recommend, develop, and implement ways to improve efficiency, productivity, quality, safety, or cost savings.