Barista

Highgate Hotels • Key West, FL

20d • Onsite

About The Position

Baristas provide customer service by taking orders and preparing coffee, tea, and other drinks to customer specifications. They also operate cash registers and credit card machines. This position is at Southernmost Beach Resort, located in Old Town, Key West.

Requirements

• Must be able to communicate effectively, verbally and in writing, with associates and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize to ensure outstanding service.
• Must maintain regular attendance in compliance with hotel standards and scheduling needs.
• Must be available to work some weekends.
• Ability to stand for the entire shift.
• Ability to perform constant reaching, turning, and precision work.
• Ability to occasionally push, pull, lift, or carry up to 40 pounds.

Responsibilities

• Maintain a calm demeanor during high-volume periods or unusual events, keeping operations to standard and setting a positive example for the shift team.
• Anticipate customer and store needs by evaluating the environment and customer cues.
• Communicate relevant information to the manager so the team can respond and create a warm, welcoming environment.
• Assist with training new partners through positive reinforcement and respectful, encouraging coaching.
• Deliver outstanding customer service, connect with customers, and discover and respond to their needs.
• Follow Starbucks and property operational policies and procedures, including cash-handling, safety, and security procedures.
• Maintain a clean and organized workspace so associates can locate resources and products.
• Maintain regular, consistent attendance and punctuality.
• Prepare quality beverages, whole bean, and food products according to recipe and presentation standards.
• Follow health, safety, and sanitation guidelines for all products.
• Attend required hotel meetings and trainings.
• Maintain high standards of personal appearance, uniform, and grooming.
• Maximize productivity, identify problem areas, and assist with implementing solutions.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed