Barista

The Memphian (Charlestowne Hotels)•Memphis, AL

19d

About The Position

The Barista ensures guests are greeted and served in a friendly and courteous manner in accordance with hotel policies and procedures. The role serves food and beverage items, maintains the cleanliness and organization of the food and barista areas, and attends to guest needs. The Barista also supports hotel operations by assisting guests with directions, following safety and security procedures, and working with colleagues to meet shared goals and quality standards.

Requirements

Excellent customer service skills.
Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to stand or walk for an extended period or an entire work shift.
Ability to perform repetitive motions.

Nice To Haves

Prior experience.

Responsibilities

Open and close the area, including signage, operating hours, lighting, and general setup.
Serve food and beverage items.
Maintain cleanliness of the food area, including bussing and resetting tables, cleaning floors, and keeping the area neat.
Greet guests warmly, engage in small talk, and use guests’ names when possible.
Inform guests about specials using the proper verbiage.
Attend to and anticipate guest needs.
Maintain familiarity with the menu and knowledge of daily specials and drinks.
Keep the area organized and up to date, maintain par levels, and stock the barista stand with essentials.
Complete assigned daily and weekly side work.
Close all guest checks.
Perform other duties and reasonable tasks as assigned by a manager or supervisor.
Help guests locate other areas of the hotel and walk them to their destination when possible.
Follow parking validation procedures.
Follow company safety and security policies, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
Follow company policies and procedures, maintain a clean uniform and professional appearance, protect confidential information, and safeguard company assets.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Meet quality expectations and standards, and identify, recommend, develop, and implement ways to improve efficiency, productivity, quality, safety, or cost savings.