BARISTA (ON CALL)

Compass Group • Worcester, MA

4d • Onsite

About The Position

The Barista prepares and serves coffee, espresso drinks, and related food and beverage items for customers and catering. The role follows approved recipes, production standards, HACCP guidelines, and food-service quality standards while maintaining appropriate portion control, presentation, and serving temperatures. The Barista provides courteous, efficient customer service, processes orders and payments, keeps the service area and equipment clean and orderly, and supports sales by helping customers understand menu items and make purchasing decisions.

This is an on-call position at Worcester Polytechnic Institute. The schedule and hours may vary; open availability is preferred. Prior barista and excellent customer service experience are preferred, but the employer is willing to train. Because work is performed in an educational facility, work may decline or cease during school breaks, and periods without work may be unpaid and treated as a temporary layoff. Depending on business needs, work may be required year-round, potentially at a different location during breaks.

Requirements

• Willingness to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Nice To Haves

• Previous barista experience.
• Excellent customer service experience.
• Open availability.

Responsibilities

• Prepare espresso orders for customers and catering using standard measures and recipes.
• Enter orders accurately into a POS device and accept cash and charge payments.
• Replenish condiments, beverages, and general supplies while maintaining the cleanliness of the service area.
• Ensure proper presentation, portion control, and serving temperatures, and follow HACCP standards.
• Maintain sanitation and orderliness of equipment, supplies, and utensils.
• Prepare food using approved recipes and prescribed production standards.
• Keep display equipment clean and free of debris during meal service.
• Thoroughly clean equipment and the workstation before leaving the area for other assignments.
• Greet customers courteously and interact with them to ensure satisfaction; relay relevant customer concerns to supervisors.
• Serve customers quickly and efficiently and help prevent delays in serving lines.
• Understand daily menu items and explain them accurately to customers.
• Use selling techniques, establish good communication, and assist customers with buying decisions.
• Merchandise display foods attractively and serve food neatly according to standards.
• Perform other duties as assigned.

Benefits

• Opportunities for training and development.
• Retirement plan.
• Associate shopping program.
• Health and wellness programs.
• Discount marketplace.
• Identity theft protection.
• Pet insurance.
• Voluntary benefits, including critical illness, accident, and hospital indemnity insurance, legal services, and a choice auto and home program.
• Paid and/or unpaid time off in accordance with applicable federal, state, and local laws.
• For full-time positions: medical, dental, vision, life insurance/AD, disability insurance, commuter benefits, employee assistance program, and flexible spending accounts.

What This Job Offers

• Education Level: No Education Listed