Barista (On-Call)

AccorHotel•Honolulu, HI

4d•Onsite

About The Position

The Barista in the hotel's Starbucks department prepares and serves specialty coffee and other beverages, and serves food such as baked goods and sandwiches. The role delivers customer service with a customer-first attitude by connecting with customers, discovering their needs, and responding to them. The position also supports daily store operations, including taking and processing orders and payments, maintaining and stocking work areas and displays, following food safety and sanitation practices, and carrying out opening and closing duties as assigned.

Requirements

Minimum one year of barista or equivalent work experience.
High school diploma or equivalent.
Barista certification.
Ability to learn quickly.
Effective oral communication skills.
Knowledge of the retail environment.
Strong interpersonal skills.
Ability to work as part of a team and build relationships.

Nice To Haves

Previous and/or current work experience at a coffee shop or Starbucks.

Responsibilities

Prepare or serve hot and cold beverages, including coffee, espresso drinks, blended coffees, and teas.
Prepare or serve menu items such as sandwiches or salads and serve baked goods such as muffins, bagels, scones, and croissants.
Weigh, grind, or pack coffee beans for customers.
Take customer orders and convey them to other employees for preparation.
Receive and process customer payments.
Provide product details, describe menu items, and suggest products that may appeal to customers.
Clean or sanitize work areas, utensils, and equipment, and wash dishes.
Check temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Wrap, label, or date food items for sale.
Stock customer service stations with paper products and beverage preparation items.
Order, receive, and stock supplies or retail products.
Create signs to advertise store products or events and set up or restock product displays.
Maintain a calm demeanor during high-volume periods or unusual events and help keep store operations to standard.
Anticipate customer and store needs and communicate information to the manager or shift supervisor.
Provide clear, specific, timely, and respectful coaching and feedback to partners on shift.
Execute store operations during scheduled shifts and organize opening and closing duties as assigned.
Follow Starbucks operational policies and procedures, including cash handling, cash management, safety, and security policies.
Follow health, safety, and sanitation guidelines for all products.