Barista

Retail and Dining Positions•Saint Paul, MN

About The Position

The Barista creates a welcoming guest experience by interacting with customers and preparing and serving tea, coffee, and espresso drinks. The role supports Paradies Lagardère’s commitment to first-class service, hospitality, and a safe, respectful workplace. Baristas are expected to uphold the company’s TRIFIC core values and service standards while contributing to restaurant operations and guest satisfaction. The position requires courteous, efficient service; adherence to grooming and uniform standards; and the ability to work collaboratively in a high-energy environment. Duties and requirements may change during employment, and the company may assign additional responsibilities as needed.

Requirements

High school diploma or GED.
Customer-service focus and a solution-oriented approach.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Math skills for calculating costs, making change, and handling cash.
Effective communication skills and ability to work independently and with team members.
Ability to work unsupervised for extended periods and use good judgment with customers and peers.
Ability to work various shifts in a team-oriented, 7/365 environment.
Ability to communicate effectively in English and proficiency in reading, writing, and mathematics in English.
Self-motivation, leadership, organizational, and interpersonal skills.
Ability to prioritize and handle multiple tasks, and adapt to changing priorities and unexpected situations.
Ability to lift at least 25 pounds and to stand, bend, reach, climb a ladder, walk long distances, and work for extended periods while standing.
Ability to work in an environment with varying temperatures.

Nice To Haves

Food and beverage experience is preferred but not required.
ServSafe Certification or equivalent is preferred.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members while representing a positive company image.
Follow the company’s TRIFIC core values and service standards, and help ensure guests are satisfied.
Maintain grooming and uniform standards, including wearing slip-resistant shoes.
Greet and acknowledge guests and take their drink and food orders within 30 seconds of arrival.
Operate coffee-making equipment and dismantle and clean machinery as needed.
Prepare and present beverages according to established recipes and presentation standards.
Accurately total orders, process payments through the point-of-sale system, handle cash, process credit and debit cards, and make change in accordance with cash-handling and loss-prevention procedures.
Maintain knowledge of the restaurant’s menu and products.
Respond to guest questions and requests promptly and courteously, and address concerns with a manager’s assistance when necessary.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating customers, answering telephones, stocking, cleanup, and documentation.
Keep the work area clean, organized, and free of safety hazards, including taking out trash, sweeping, mopping, and washing dishes.
Meet service-quality expectations, including receiving positive Secret Shopper scores and asking appropriate SMG-related questions.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Perform other duties as assigned.