Starbucks/Barista

Kroger•Dayton, AL

About The Position

Provide exceptional customer service in a safe and clean environment to encourage customers to return. Treat customers and employees fairly and ethically, promote an inclusive work environment, act as a responsible community member, and provide the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare beverages according to recipes, standards, and customer requests, and use proper equipment and company transaction practices. Help customers discover products, answer questions, make recommendations, and provide fresh products in appropriate portions. Maintain product quality and department merchandise, follow food and workplace safety requirements, and report discrepancies, equipment issues, accidents, and other risks to management. The role requires cooperation in a fast-paced and sometimes stressful environment, constructive conflict management, honesty in handling customer and business information, and the ability to follow directions and seek assistance as needed. It also includes providing direct support to minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make suggestions about products.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes, standards, and customer requests using proper equipment; process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh ordered products in the correct portion size, or as close as possible, to help prevent shrink.
Recommend coffee shop items to customers based on their needs.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Use kitchen equipment, including an espresso machine, blender, computerized scale, and steamer, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management about customer or employee accidents and report safety risks, issues, or suspected illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.