STARBUCKS/BARISTA
About The Position
The Barista provides exceptional customer service in a safe, clean, and welcoming environment, with the goal of encouraging customers to return. The role involves providing product information and recommendations, preparing beverages and other coffee shop selections to recipes, standards, and customer requests, and handling transactions according to company best practices. The Barista also helps maintain product freshness, accurate portions, inventory, and equipment, while supporting teamwork and store goals. The position promotes fair and ethical treatment, inclusion, and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The Barista follows food and workplace safety procedures, reports concerns and incidents to management, and assists customers—including minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.
Requirements
- Excellent customer service skills.
Nice To Haves
- Any previous comparable experience.
Responsibilities
- Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and respond to questions or make product suggestions.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Prepare beverages to recipes and standards, fulfill customer requests using proper equipment, and tender transactions according to company best practices.
- Offer product samples and inform customers about coffee shop specials.
- Provide fresh products and accurate portions to help prevent shrink.
- Recommend coffee shop items to help customers find products they want and need.
- Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of needed repairs.
- Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably and in a nonconfrontational, cooperative manner.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
