Starbucks/Barista

Kroger•Plymouth, MI

About The Position

The Barista provides exceptional customer service in a safe and clean environment to encourage customers to return. The role treats customers and employees fairly and ethically, promotes an inclusive work environment, and supports the community by providing the right products at the right time with fair and accurate pricing. The Barista demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares beverages and food items according to recipes, standards, and customer requests; serves customers; maintains product quality and inventory; and uses coffee shop and kitchen equipment according to company guidelines. The role also supports teamwork and store goals, follows food and workplace safety procedures, and reports hazards, equipment issues, accidents, discrepancies, and suspected illegal activity to management.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer questions, and make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverage selections according to recipes and standards and customer requests, using proper equipment; process transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and the correct portion sizes, or as close as possible to the amounts ordered, to prevent shrink.
Recommend coffee shop items to customers based on their needs.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, including an espresso machine, blender, computerized scale, and steamer, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or suspected illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.