Barista

OTO Development • Washington, DC

14d

About The Position

The Barista delivers customer-first service while supporting the store’s daily operations. The role follows the property’s culture, values, and mission; maintains recipe, presentation, cash-management, health, safety, and sanitation standards; and contributes to a positive, organized work environment. The Barista also assists with training new team members and communicates relevant changes in coworkers’ morale or performance to a supervisor or manager. The position involves little to no travel outside the property and surrounding areas and can be physically demanding, requiring extended periods of standing, sitting, walking, bending, lifting, and squatting.

The property is managed by OTO Development, a hotel development and management company that owns and operates upscale select-service, extended-stay, and lifestyle hotels in markets across the United States. OTO offers competitive pay and benefit programs.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Strong customer-service knowledge in retail and/or hospitality.
• Strong problem-solving and organizational skills.
• Ability to learn quickly, build relationships, and communicate effectively.
• Comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

• Act with integrity, honesty, and competence while promoting the property’s culture, values, and mission.
• Deliver legendary customer service by connecting with customers, discovering their needs, and responding to them.
• Help foster a positive environment by recognizing changes in coworkers’ morale and performance and communicating those changes to a supervisor or manager.
• Assist with training new team members.
• Maintain a clean and organized workspace so coworkers can locate resources and products.
• Remain calm during high-volume periods or unusual events, maintain operational standards, and set a positive example for the store team.
• Follow all cash-management policies.
• Adhere to recipe and presentation standards.
• Follow health, safety, and sanitation guidelines for all products.
• Continually review the store environment to identify problems, concerns, and opportunities.

Benefits

• Medical insurance options
• Dental insurance
• Vision insurance
• 401(k) with company match
• Company-provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED