Barista

PENN Entertainment • Riverside, MO

4d

About The Position

The Barista prepares, displays, sells, and serves food products and beverages to customers while providing excellent customer service. The role includes handling and preparing alcoholic beverages, following safe food-handling procedures, processing customer sales and payments, completing end-of-shift deposits, maintaining a clean and safe work area, and keeping supplies stocked. The employee attends required training and meetings, prepares reports as needed, follows company policies, gaming laws, and the Parisi Café Training program, and performs other reasonable duties requested by supervisors or management.

The position requires a passion for coffee and the ability to perform essential duties satisfactorily. The employee must communicate effectively with customers and coworkers, read and prepare documents, perform calculations including counting money, and apply common-sense reasoning to instructions and standardized situations. The employee must qualify for licenses or permits required by applicable law.

The work takes place in a casino café environment that may be very loud, often smoke-filled, hot, and consistently busy. Employees may encounter difficult guests and unrestricted secondhand tobacco smoke. The role involves standing, walking, handling objects and controls, reaching, frequent talking or hearing and stooping, kneeling, crouching, or crawling, as well as frequently lifting or moving up to 50 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and adjusting focus.

Requirements

• Passion for coffee and ability to perform each essential duty satisfactorily.
• High school diploma or GED; alternatively, one to three months of related experience and/or training; or an equivalent combination of education and experience.
• Ability to prepare, read, and comprehend documents; write reports and correspondence; and communicate effectively with individuals and groups.
• Ability to calculate figures and amounts accurately and perform business-related mathematical functions, including counting money.
• Ability to use common-sense understanding to follow written, oral, or diagrammatic instructions and address problems involving several concrete variables in standardized situations.
• Ability to qualify for licenses or permits required by local, state, or federal law.
• Ability to meet the physical demands of the job, including frequently lifting or moving up to 50 pounds.

Responsibilities

• Provide stellar service to internal and external customers and participate in and promote customer-service programs.
• Prepare, display, sell, and serve food products to customers.
• Handle, pour, and prepare alcoholic beverages.
• Follow appropriate food-handling procedures to ensure safe, quality products.
• Complete customer sales, take money, provide correct change, process and validate comps, and operate the cash register or point-of-sale system appropriately.
• Complete deposits at the end of each shift.
• Clean and sanitize counters, display cases, refrigeration units, and beverage machines; maintain attractive and safe work areas.
• Stock supplies as needed.
• Attend departmental and company training programs or meetings as directed.
• Compile information and complete and submit reports as needed.
• Follow company policies and procedures, duties taught through the Parisi Café Training program, and applicable gaming laws and regulations.
• Perform duties safely and keep work areas clean and free of hazards, debris, and litter.
• Meet department uniform, appearance, and grooming requirements.
• Perform other reasonable duties requested to promote productivity or by a supervisor or management personnel.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED