Starbucks/Barista

Kroger•Port Orchard, WA

11d

About The Position

The Barista provides exceptional customer service in a safe, clean environment and helps create a welcoming experience that encourages customers to return. The role involves preparing beverages and food items to recipe, company standards, and customer requests; answering questions and making recommendations; and ensuring products are fresh, accurately portioned, packaged, labeled, and available. The Barista uses coffee shop and kitchen equipment according to company guidelines, maintains product knowledge and inventory, and supports department and store goals through teamwork. The position requires following food safety and general safety procedures, inspecting equipment and reporting repair needs, and notifying management about accidents, safety risks, discrepancies, or illegal activity. The Barista is expected to act with honesty and integrity, work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and provide support through direct interaction with minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards, and to customer requests, using proper equipment.
Tender transactions using company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and the correct portion sizes, or as close as possible to the amount ordered.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop and kitchen equipment according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, and notify store management; comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.