BARISTA
About The Position
Starbucks Baristas provide prompt, quality coffee service while creating a warm, friendly, clean, and upbeat atmosphere for guests and employees. As often the first employee guests encounter, the Barista welcomes guests with a genuine smile, delivers personalized service, and works cooperatively while maintaining confidentiality and following company policies and gaming regulations. The role includes preparing Starbucks beverages to brand standards, processing transactions accurately, maintaining the work area and equipment, and supporting service and sales goals. Baristas complete Initial Store Training and must pass barista certification with a score of 90% or better. This position has no supervisory responsibilities. Duties may be changed, expanded, reduced, or deleted to meet business needs.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED equivalent.
- Read, write, speak, and understand English.
- Excellent customer service and communication skills.
- Ability to accurately and quickly process cash and charge transactions.
- Availability to work the required schedule, which may include weekends, holidays, and overtime as needed.
- Must meet physical appearance standards prescribed by company policy.
- Must be physically mobile with reasonable accommodation and able to respond to visual and oral cues.
- Ability to lift and carry up to 50 pounds, including a cash drawer, cash register/POS supplies, tables, and chairs.
- Ability to reach above and below the shoulder, grip small items, bend, stoop, and twist while carrying restaurant stock; reach across tables; stand and walk for up to six hours; and use hand motions to clean and wipe counters and tabletops.
- Ability to tolerate industry-standard cleaning and sanitizing chemicals.
Nice To Haves
- Previous cashiering experience in a high-volume, sophisticated restaurant is preferred.
Responsibilities
- Provide fast, friendly, professional, and responsive customer service to Starbucks guests and staff.
- Engage guests in friendly conversation, using the 10/5 rule, and thank each guest.
- Provide personalized service and use guests’ names when possible; greet each guest warmly as they enter.
- Operate the cash register/MMS system, process cash, charge, and complimentary sales accurately, give correct change, and follow financial controls and cash-handling policies.
- Keep the designated work area organized and clean, including Starbucks seating areas and the condiment station, and follow the duty roster and health and safety standards.
- Resolve service issues according to service standards and demonstrate “just say yes” behavior when addressing customer needs.
- Thank customers, invite them back, wish them luck, and make it easy for them to return to play.
- Operate and maintain equipment according to established guidelines and safety procedures.
- Complete assigned side work.
- Know and promote current casino events and programs and provide directions to casino areas.
- Discover customer needs and suggest products to enhance service and meet sales goals.
- Prepare customer beverage orders, including espresso drinks, to Starbucks standards.
- Present oneself professionally and communicate clearly using Star Skills in customer and partner interactions.
- Follow inventory stocking and recording guidelines.
- Learn and demonstrate the Starbucks Experience and complete Initial Store Training and barista certification requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
