Barista

SSA Group, LLC • Royal Oak, MI

9d • $14 - $15

About The Position

The Barista prepares coffee, tea, other beverages, and food items according to shop standards while delivering warm, welcoming, and memorable experiences for guests and clients. The role supports efficient daily service through opening and closing duties, preparation, equipment cleanliness, food safety practices, and adherence to service, quality, availability, merchandising, and guest-service standards. The Barista maintains a clean, safe, and organized work environment and follows company policies, sanitation requirements, and safety rules.

The position also supports an inclusive and supportive team environment, helps promote sustainability and conservation efforts, and engages in community activities. The Barista communicates service or quality issues to supervisors and responds efficiently to guest and client feedback. The role may include other tasks as needed, and hours and days may vary, including nights, weekends, and holidays.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous barista experience is preferred.

Responsibilities

• Prepare coffee, tea, other beverages, and food items according to shop standards.
• Maintain the cleanliness of coffee and espresso machines.
• Perform opening and closing responsibilities and preparation as needed for efficient service.
• Deliver warm, welcoming, and memorable experiences to guests and clients.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as needed.
• Follow uniform, hygiene, hand-washing, and glove-use requirements.
• Maintain a safe work environment by following SSAFETY rules.
• Support the operation in the assigned role and help cover other needs as necessary.
• Respond efficiently to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate daily service or quality issues to a supervisor or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, organized work environment and uphold sanitation requirements.
• Demonstrate understanding of and comply with company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Model sustainability and conservation efforts, understand their application in the business, and support teaching unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as needed.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed