Barista

Barnes & Noble•Lancaster, PA

19d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them find beverages and café items. The role contributes to an attractive, clean, and efficiently run Café by stocking deliveries, maintaining displays and dining areas, preparing food and drinks, and operating registers in a quick, friendly, and professional manner. Baristas are expected to learn and reliably perform the operational responsibilities of the role, including using store technology, merchandising café products and retail fixtures, following FIFO and product-dating practices, completing cleaning tasks, and applying café safety, hygiene, and sanitation procedures. They support the bookfloor team and follow loss prevention and de-escalation procedures. As they gain experience, Baristas build product knowledge, assist with promotions and sales objectives, and make effective customization recommendations. With demonstrated mastery of the role's skills, Baristas are expected to advance to Senior Barista.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs when able, including filling scheduling gaps.
Approach work positively and willingly, completing assigned tasks purposefully, energetically, and reliably.
Be supportive and considerate of colleagues and willing to help the team.
Be cheerful and consistently helpful with customers.
Show aptitude and willingness to learn new skills and acquire store knowledge.
Enjoy working as a barista.
Comfortably and efficiently use technology such as registers, computers, tablets, programs, and other tools.
Develop and demonstrate merchandising, visual merchandising, and register skills.
Perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help them choose beverages and café items.
Maintain attractive café presentation, cleanliness, and efficient operations, including the bakes case and dining area.
Operate registers quickly, competently, and reliably while providing professional customer service.
Unpack and receive deliveries and accurately stock products.
Prepare food and drinks correctly using product information, recipe guides, and colleague knowledge as needed.
Complete daily and weekly café cleaning tasks during the shift.
Follow FIFO practices and date products consistently and correctly.
Support the bookfloor team and, when able and needed, other stores in the wider Cluster.
Follow loss prevention procedures, identify theft or problematic behavior, and seek support when appropriate; use de-escalation techniques.
Build and apply café product knowledge across beverages, bakery, savory options, and gifting.
Maintain interesting and appetizing product presentation and support café retail options.
Share information with customers and colleagues about new limited-time offers and café promotions, and support sales objectives.
Recommend food and beverage customizations to customers.
Use café training tools and follow café safety, hygiene, and sanitation guidelines and procedures.
Comply with company policies and procedures.