Barista

Port City Java • Wilmington, NC

1d

About The Position

As a Barista at Port City Java, you are the first point of contact for guests. The role processes orders promptly and efficiently while providing superior hospitality and a positive attitude. Baristas help create an experience that encourages guests to return and contributes to the success of Port City Java.

Baristas educate guests about the full menu, fulfill orders efficiently and accurately, maintain a clean workspace, contribute to a positive team dynamic, and help make the work enjoyable.

Requirements

• No previous Barista experience is necessary.
• Excellent verbal communication, listening, and customer service skills.
• Fundamental knowledge of workplace safety standards and procedures.
• Ability to analyze problems and make decisions that lead to a solution.
• Ability to work as a team player under pressure while maintaining positive morale and a professional attitude.

Responsibilities

• Greet every guest with a friendly, positive attitude.
• Promote the values and mission of Port City Java.
• Provide superior hospitality and guest satisfaction, including learning guests’ names and regular orders.
• Accurately process orders through the POS and count back change to guests.
• Respond appropriately to guest concerns and communicate complaints to management.
• Adhere to the company dress code in the Hourly Employee Handbook.
• Be on time for scheduled shifts and find shift coverage when unable to work.
• Ensure the quality and integrity of all food and beverages served.
• Educate guests about the full menu and maintain knowledge of coffee.
• Maintain cleanliness and sanitation and follow food-safety regulations mandated by the Local Health Department.
• Follow recipes and guidelines in the Training Manual.
• Communicate with teammates and management to solve problems and improve operations and customer service.
• Maintain effective communication with teammates during peak business hours.
• Work with teammates and management to implement change effectively.
• Contribute to a positive work environment.
• Assist with opening, closing, and other task lists.
• Continuously work toward goals for job skills, knowledge, and education.
• Initiate suggestive selling and product sampling.

Benefits

• Free brewed coffee.
• 50% discount on all other beverages.
• 30% discount on food.
• Employee Referral Program.
• Café Sales Bonus Incentives.
• For full-time employees after one year of employment: health insurance coverage, with the company paying a portion.
• Dental, vision, life, and short-term disability insurance at competitive rates.
• Upward mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed