Barista

Candler Hotel Atlanta, Curio Collection by Hilton•Atlanta, GA

20h•Onsite

About The Position

Baristas take customer orders and prepare coffee, tea, and other beverages to customer specifications. They also operate cash registers and credit card machines while providing attentive, welcoming customer service. This role is at The Candler Hotel, a 265-room boutique hotel in downtown Atlanta, operated by Highgate Hotels.

Requirements

Effectively communicate verbally and in writing with fellow associates and guests in an attentive, friendly, courteous, service-oriented manner.
Listen effectively, understand concerns raised by employees and guests, and clarify those concerns as needed.
Multitask and prioritize to ensure outstanding service.
Maintain a warm and friendly demeanor and approach interactions with guests and associates in an attentive, courteous, service-oriented manner.
Maintain regular attendance in compliance with hotel standards and scheduling needs.
Occasionally push, pull, lift, or carry up to 40 pounds.
Stand for the entire shift.
Constantly reach, turn, and perform precision work.
Be available to work some weekends.

Responsibilities

Maintain a calm demeanor during high-volume periods or unusual events and set a positive example for the shift team.
Anticipate customer and store needs by evaluating the environment and customer cues.
Communicate information to the manager so the team can respond and create a warm, welcoming environment during each shift.
Assist with training new partners by reinforcing successful performance and providing respectful, encouraging coaching as needed.
Deliver outstanding customer service by connecting with customers, prioritizing their needs, and responding to those needs.
Follow operational policies and procedures, including cash-handling and safety and security practices.
Maintain a clean, organized workspace so associates can locate resources and products.
Maintain regular and consistent attendance and punctuality.
Prepare consistent, high-quality beverages and food products according to recipe and presentation standards.
Follow health, safety, and sanitation guidelines for products.
Attend hotel-required meetings and training.
Maintain high standards of personal appearance, uniform, and grooming.
Work toward productivity, identify problem areas, and assist with implementing solutions.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law