Starbucks Barista

The Kroger Co.•Logan, OH

About The Position

The Barista provides exceptional customer service in a safe and clean environment to encourage customers to return. The role supports an inclusive workplace and community responsibility, provides the right products at the right time with fair and accurate pricing, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The Barista prepares beverages and other coffee shop products to recipe, standards, and customer requests, assists customers with product questions and recommendations, and maintains product quality, freshness, inventory, and equipment according to company guidelines.

Requirements

Excellent customer service skills.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products, respond to questions, and make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverage selections according to recipes and standards and customer requests, using proper equipment; tender transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh ordered products in the correct portion size, or as close as possible, to help prevent shrink.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.