Barista
About The Position
The Barista position is part of the Retail department, specifically within the Gourmet Shop. This role is responsible for executing job functions according to Standard Operating Procedures, engaging with guests in a friendly and welcoming manner, upselling products, and maintaining a thorough knowledge of coffee counter procedures, recipes, and products offered in the Gourmet Shop. The Barista will also be responsible for stocking supplies, completing orders, maintaining cleanliness of the coffee bar area, operating the Point of Sale system, and understanding opening and closing procedures for the coffee bar. A key aspect of this role is providing excellent service to guests, members, and internal customers with a positive and eager-to-please attitude, even in fast-paced or stressful situations. The ideal candidate must be able to uphold the Greenbrier’s Vision and demonstrate the 12 Greenbrier values.
Requirements
- Two years guest service
- High School Diploma
- Ability to use and understand Point of Sale System
- Must obtain a West Virginia Food Handler’s Permit
- Ability to operate all equipment (Espresso Machine, Smoothie Blender, grinders and Coffee machines) provided at the Coffee Bar
- Standing 8 hours
- Walking 8 hours
- Bending/ Stooping 8 hours
- Arm/Hand Movement 8 hours
- Hand/Eye Coordination 8 hours
- Floor to Waist Lift Continuous
- Grasping continuous
- Push/Pull continuous
- Carrying continuous
- Consistent demonstration of the Ten Essential Attributes
- Ability to anticipate guest needs
- Works well with a team
- Able to work in small confined spaces
- Professional appearance (follow The Greenbrier and Retail Department Dress Code)
- Conveys enthusiasm
- Must have good organizational skill and detailed oriented
- Must have a passion for the service industry
Nice To Haves
- Previous Barista experience preferred
- Ability to read and write English fluently
- Ability to communicate in a friendly, positive and professional manner
- Well spoken and able to use eye contact to carry on a professional conversation
Responsibilities
- Execute job in accordance to Standard Operating Procedures for the Barista position
- Proactively acknowledges all guest in a friendly, warm and welcoming manner
- Learn to upsell all products offered at the Coffee Bar
- Become fully knowledgeable of all coffee counter procedures and recipes
- Ability to learn product knowledge in the Gourmet Shop and the ability to discuss with guest
- Stocking the coffee bar supplies, food items, drinks and stock room
- Complete orders and pick up orders from food storeroom, pastry shop, beverage control and main kitchen daily
- Maintaining cleanliness of bar area, pastry case and floor in the Coffee Bar area
- Able to operate and understand the Point of Sale System
- Responsible for reading and understanding shop procedures
- Knowledge of how to open and close the coffee bar
- Demonstrate a ready smile, eager to please attitude with guest at all times
- Ability to work at a fast pace / stressful at times
- Ability to work in a small space with co-workers
- Provide excellent service to our Guest, members and internal customers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
