Barista

HEI Hotels & Resorts•The Woodlands, TX

About The Position

The Barista provides superior customer service while maintaining a clean and attractive outlet for guests. The role includes welcoming customers, accurately preparing orders, processing payments, resolving guest concerns, maintaining product-preparation standards, and keeping work and service areas clean and sanitized. The Barista also follows accounting procedures for payments and cash handling, balances the house bank at the end of the shift, and maintains regular attendance.

Requirements

Basic mathematical skills for operating a cash register, making change, totaling guest checks and the bank, preparing cash drops, totaling other charges, and understanding portion sizes in relation to pricing.
Ability to operate a keyboard and follow Point of Sale procedures.
Ability to effectively handle and resolve conflict situations, such as an inaccurate check total.
Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
Effective verbal and written communication skills, including the ability to adapt communication style for supervisors, coworkers, and the public.

Responsibilities

Greet customers promptly and warmly; listen to and understand their requests.
Prepare customer orders accurately and efficiently, maintaining high standards for product preparation.
Ring guest checks accurately and close them using the appropriate payment method, such as cash, credit card, or house charge.
Ensure guest satisfaction and tactfully negotiate resolutions when guests are dissatisfied.
Clean or sanitize work areas, utensils, equipment, service stations, and seating areas.
Follow accounting guidelines for receiving payments, verifying check totals, disbursing tips, and managing the cash drawer and house bank.
Balance the house bank at the end of the shift and retrieve and return it to the vault as required.
Follow attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.