Starbucks Barista

The Kroger Co. • Crossville, TN

4d

About The Position

The Barista provides exceptional customer service in a safe, clean environment to encourage customers to return. The role supports an inclusive workplace and community-minded service, provides the right products at accurate prices, and demonstrates company values of respect, honesty, integrity, diversity, inclusion, and safety.

The Barista answers customers’ questions, maintains knowledge of department products, prepares beverages and other items to recipes and customer requests, handles transactions according to company practices, and helps customers discover products and specials. The role also maintains product freshness and quality, portions and packages items, stocks and inventories merchandise, and follows food-safety and equipment-use guidelines. The position requires cooperative work in a fast-paced environment, sound judgment in customer and business matters, and the ability to perform essential duties with or without reasonable accommodation.

Requirements

• Excellent customer service skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

• Any previous comparable experience.

Responsibilities

• Create a welcoming environment and answer questions about products sold in the department and store.
• Maintain knowledge of department products, answer product questions, and make suggestions.
• Collaborate with associates and promote teamwork to achieve company and store goals.
• Prepare beverages to recipes and standards and customer requests using proper equipment; process transactions using company best practices.
• Offer product samples and inform customers of coffee shop specials.
• Provide fresh products in correct or reasonably close-to-ordered portions to help prevent shrink.
• Recommend coffee shop items based on customers’ wants and needs.
• Use coffee-shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow safety procedures, identify unsafe conditions, notify store management, and comply with food-safety regulations and guidelines.
• Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
• Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, nonconfrontationally, and cooperatively.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed