Barista

SSA Group, LLC • Rochester, NY

4d • $16 - $16

About The Position

The Barista prepares coffee, tea, other beverages, and food items according to shop standards while maintaining coffee and espresso equipment. The role includes opening and closing duties, preparation for efficient service, and delivering warm, welcoming, memorable guest experiences. The Barista helps meet daily quick-service, food-service, safety, quality, availability, merchandising, sanitation, and guest-service standards; maintains an organized and safe work environment; and follows company policies and procedures.

The position also involves maintaining food-safety logs, following hygiene and uniform requirements, responding to guest and client feedback, communicating service or quality issues to supervisors, and staying knowledgeable about menu items, prices, and specials. The Barista supports the wider operation as needed and contributes to inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, together with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• A team-oriented, personable, professional, upbeat, energetic, and initiative-taking approach.

Nice To Haves

• Previous barista experience preferred.

Responsibilities

• Prepare coffee, tea, other beverages, and food items according to shop standards.
• Maintain the cleanliness of coffee and espresso machines.
• Perform opening and closing responsibilities and preparation necessary for efficient service.
• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Follow SSAFETY rules and help maintain a safe work environment.
• Support the operation in the assigned role and help cover operational needs as necessary.
• Respond to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate issues with daily service or quality to the Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Understand and follow company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, and share knowledge with unit staff as appropriate.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed