Barista

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

6d•$14 - $14

About The Position

The Barista maintains a positive environment and provides fast, efficient, friendly service to deliver a quality experience for guests and team members. The role serves food and beverages, prepares coffee and specialty drinks and food orders, processes guest transactions, maintains food safety and sanitation standards, and keeps workstations and guest areas clean and properly stocked. The hotel operates seven days a week, 24 hours a day, and schedules vary according to the hotel's needs.

Requirements

High school graduate, GED, or equivalent work experience.
Computer skills.
Good understanding of English and written and verbal communication skills.
Food handlers’ program certification is required.
Ability to lift and transport at least 25 pounds and push or pull carts and other equipment up to 100 pounds.
Ability to perform varied physical movements, stand, and maintain well-paced mobility for lengthy periods.

Nice To Haves

Familiarity with Microsoft Office.
Experience with a food and beverage MICROS POS system.
Minimum of 1–2 years of food and beverage experience.
Previous cash-handling experience.

Responsibilities

Communicate effectively with guests, management, and coworkers.
Multitask and prioritize work with minimal direction, and approach guests and fellow associates in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance and comply with appearance and grooming standards, including wearing the required uniform and name tag.
Serve guests’ food and beverage needs in a warm, friendly, courteous, and professional manner.
Prepare beverages, whole-bean coffee, specialty drinks, and food orders consistently according to recipes and presentation standards, including using the Turbo Chef.
Take orders, prepare food and beverages, distribute packaged and prepared food, and deliver orders to guest rooms as needed.
Know applicable menus and current specials, and communicate food requirements, allergies, dietary needs, and special requests to the kitchen.
Follow health, safety, sanitation, food-handling, and personal-hygiene procedures, including product rotation, dating, labeling, cleaning, storage organization, and cold-chain compliance.
Monitor food quality and notify a manager or supervisor when products do not meet specifications.
Perform side work and opening and closing duties; set up, replenish, and break down workstations and displays to established standards.
Maintain clean work areas, tables, and seating areas throughout the day.
Record transactions in the MICROS system, enter orders into the cash register, collect guest payments, and follow cash-handling and property-control audit procedures.
Obtain and verify the assigned bank, secure required change, count the bank at shift end, complete cashier reports, resolve discrepancies, and secure receipts and the bank.
Follow property key policies, including checking out and returning keys to the appropriate departments.
Answer the telephone according to standards.
Assist with training new partners by reinforcing successful performance and providing respectful, encouraging coaching.
Operate and store tools, equipment, and machines safely, and comply with department, company, hotel, and brand policies and procedures.